During the Feedforward Stage of a Telephone Conversation

question 63

Multiple Choice

During the feedforward stage of a telephone conversation:

• A)greetings are reciprocated.
• B)parties exchange roles.
• C)the purpose and tone of the conversation are established.
• D)business is concluded.
• E)both parties say goodbye.

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Definitions:

Adequacy Of Consideration

The principle that the value exchanged in a contract must be fair and reasonable to both parties involved.

Fraud

Intentional misleading to achieve illicit benefits or to cheat someone out of their rightful entitlement.

Big Five

A personality model that outlines five major traits used to describe human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Extraversion

A personality trait characterized by sociability, talkativeness, assertiveness, and high levels of emotional expressiveness.