If You Are in Customer Service and Go Out of Your

question 97

Multiple Choice

If you are in customer service and go out of your way to meet the customer's need,you are appealing to the principle of _____ by increasing the likelihood of making a purchase from you because you were especially helpful.

• A)scarcity
• B)liking
• C)consensus
• D)authority
• E)reciprocity

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Definitions:

Rawlsian Justice

A theory of justice that emphasizes fairness and equality, positing that a just society will protect the least advantaged members.

Human Dignity

A fundamental concept that involves the inherent worth and respect that every individual deserves, irrespective of status, abilities, or accomplishments.

Profit Maximization

The process or strategy focused on increasing the profit of a business to its highest possible level given the constraints it faces.

Servicing Model

A union representation approach focused on directly addressing and managing individual member needs and grievances, as opposed to broader collective bargaining strategies.