Structuring Your Speech on the Psychological Aspects of the Audience

question 79

Short Answer

Structuring your speech on the psychological aspects of the audience is also called "_____."

---

Definitions:

Government-sponsored Service

Services provided to the public through funding and direct involvement by government agencies.

Service Quality

The degree to which a service meets or exceeds customer expectations.

Responsiveness

A measure of how quickly and effectively a person, organization, or system reacts to changes or requests.

Service Quality

The perception of the degree to which a service meets the customer's expectations and needs, often assessed through factors like reliability, responsiveness, and empathy.