Repairing Trust Is More Difficult with Groups Than with Individuals

question 27

Multiple Choice

Repairing trust is more difficult with groups than with individuals.What is the best way to start repairing trust with a group for both competence-based and integrity-based violations?

• A)Deny the wrongdoing.
• B)Apologize for the wrongdoing.
• C)Deflect blame for the outcome of the situation.
• D)Explain the motivations behind the situation.

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Definitions:

Straight Piecework Plan

A compensation system where workers are paid a fixed rate for each unit produced or action performed, regardless of time.

Incentive Pay

Compensation above the base salary offered to employees as a motivation for achieving performance targets.

Piecework Rate Plans

Compensation systems where employees are paid based on the quantity of work produced or tasks completed.

Routine Jobs

Work that involves repetitive tasks following a set procedure or sequence, often with little to no variation in daily activities.