When It Comes to How a Team Is Designed (I

question 22

Multiple Choice

When it comes to how a team is designed (i.e.,members,communication,goals,norms,etc.) and team leadership,which of the following statements is most TRUE based upon the studies from the Xerox customer-service teams?

• A)For optimal performance,it is more important to have a well-designed team than a team with a good leader.
• B)For optimal performance,it is more important to have an excellent leader than a well-designed team.
• C)Both team design and leadership are equally important.
• D)Well-designed teams tend to sabotage leaders.

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Definitions:

Intermolecular

Relating to the forces or interactions between molecules, which determine phase states and properties of substances.

Hydrogen Bonds

These are weak bonds between molecules or within molecules that result from the attraction of a hydrogen atom to a highly electronegative element like oxygen or nitrogen.

Water Molecule

The smallest unit of water, consisting of two hydrogen atoms bonded to one oxygen atom, symbolized as H2O.

Surface Tension

The elastic tendency of liquid surfaces to acquire the least surface area possible, responsible for phenomena like droplets forming and the ability of some objects to float on water.