After a Study Was Done of Teams at Xerox,several Defining

question 2

Multiple Choice

After a study was done of teams at Xerox,several defining features of superbly performing teams emerged which included: clear direction,a team task,material resources,rewards,goals,strategic norms and:

• A)the authority to manage their work.
• B)cultural homogeneity.
• C)a centralized decision-making structure.
• D)large team size.

---

Definitions:

Labour Expenses

Costs associated with hiring and compensating employees, including wages, benefits, and taxes.

Surveying Clients

Collecting feedback or opinions from customers or clients through questionnaires or interviews to improve services, products, or customer relationships.

Added Value

The enhancement a company gives its product or service before offering it to customers, increasing its worth.

Engaged Employee

A worker who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests.