A Patient Is Angry After Waiting Over an Hour for Pain

question 3

Multiple Choice

A patient is angry after waiting over an hour for pain medication. What should the nurse respond to the patient that demonstrates critical thinking?

• A) "I understand your anger and am sorry for the delay. I have your pain medication now."
• B) "I had other patients who needed my attention first, so I did a few things before getting the pain medication."
• C) "I needed to find out what your medication is and if you can have more when you asked."
• D) "It seems that you always ask for pain medication when I am trying to do other things."

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Definitions:

Listen Differently

Suggests the idea that individuals may interpret or understand auditory information in varied ways based on context, background, or personal biases.

Advising

Offering suggestions, guidance, or professional advice to individuals or organizations.

Active Listening

A communication technique involving fully focusing on, understanding, responding to, and remembering what is being said.

Mirrors Emotions

reflecting or expressing similar emotions that are being displayed by another person.