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How does the use of language (verbal or non-verbal) relate to a person's or group's sense of and expression of identity? Provide three examples from the textbook.
Donna Karan
A prominent American fashion designer known for her brand Donna Karan New York (DKNY), which is synonymous with New York City-inspired fashion and lifestyle.
Customer Service Factors
Elements that influence the quality and effectiveness of service provided to customers, impacting satisfaction and loyalty.
Reliability
The consistency and dependability of a product, service, or system in performing the intended function under specific conditions.
Flexibility
The ability of an entity or individual to adapt and respond to changes or new circumstances efficiently.
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