Even Though You Are Very Tired and Want to Go

question 27

Multiple Choice

Even though you are very tired and want to go home, you need to run some errands and so intend to drive from your office to the grocery store before returning home. Instead, you find yourself pulling into the driveway of your house, wondering, "How did I get here?" This is an example of which of the following?

• A) Automatic goal pursuit
• B) Nonconscious cognitive deliberation
• C) Goal-mediated congruency effects
• D) All of the above

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Definitions:

Quality Cost Report

A detailed breakdown of all costs related to ensuring the quality of products, including prevention, appraisal, and failure costs.

Customer Returns

Merchandise that has been sold and later returned by the customer.

External Failure Cost

Expenses associated with defects that are found by the customer after the product has been delivered, including returns, repairs, and warranty claims.

Warranty Period

The specific timeframe during which a manufacturer or seller commits to repairing or replacing defective products at no charge to the customer.