Examlex
In the late 1990s, it was likely that:
Customer Satisfaction
A measure of how products or services meet or surpass customer expectations, crucial for maintaining customer loyalty and driving business success.
BPI
A systematic method, Business Process Improvement aims to optimize the basic processes of an organization, leading to enhanced efficiency.
Analysis Phase
A stage in the development process where the needs or conditions to meet for a new or altered product or project are determined.
Delivery Time
The total time taken for goods or items to be sent from a supplier and arrive at their final destination.
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