All of the Following Are Qualities That Effective Leaders in Service

question 11

Multiple Choice

All of the following are qualities that effective leaders in service organizations should have EXCEPT ___________.

• A) love for the business
• B) ways of communicating that is easily understood
• C) see service quality as foundation for competing
• D) recognize the part played by employees in delivering service
• E) diplomatic

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Definitions:

Classes

Categories or groups of objects that share common characteristics or attributes.

Members

Individuals or items belonging to a group, set, or category.

Distributions

The way in which values, objects, or events are spread out or dispersed over a range or area.

Members

Individuals or elements that belong to a group, category, or set.