Which of the Following Is One of the Three Functions

question 33

Multiple Choice

Which of the following is one of the three functions that are tightly linked in effective service firms?

• A)The management function.
• B)The outputs function.
• C)The inputs function.
• D)The servicescape function.
• E)The human resources function.

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Definitions:

Diversity Competency

Diversity competency involves the ability to interact effectively with individuals from various cultures, backgrounds, and beliefs.

Associate Resource Groups

Employee-led groups formed within organizations that focus on shared characteristics or experiences, such as gender, ethnicity, or interests, aiming to foster a diverse and inclusive workplace.

Customers Insights Team

A group within an organization focused on analyzing customer data and feedback to drive business strategy and innovation.

Fault Lines

Hypothetical divisions within a group or team, based on demographic, cultural, or organizational differences, that can lead to conflict.