Which of the Following Is a Component of Service Performance

question 9

Multiple Choice

Which of the following is a component of service performance discussed under the operations function?

• A)Role of marketing
• B)Competitive appeal
• C)Introduction of new technology
• D)Customer profile
• E)Workforce

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Definitions:

Insurance Billing

The process of submitting and following up on claims with health insurance companies in order to receive payment for services rendered by a healthcare provider.

Predicting Behavior

Predicting behavior involves the use of psychological, social, and biological indicators to forecast an individual's future actions or reactions.

Positive Health Outcomes

Favorable results of healthcare interventions and practices on the health status of individuals or populations.

Conscientiousness

A personality trait marked by organization, dependability, and a strong sense of duty.