Which of the Following Is NOT One of the Guidelines

question 36

Multiple Choice

Which of the following is NOT one of the guidelines provided for the Front Line on how to handle customer complaints?

• A)Consider compensation
• B)Keep the customer informed of progress
• C)Explain the problem from the service firm's point of view
• D)Acknowledge the customer's feelings
• E)Act fast

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Definitions:

Audience's Profession

The specific occupation, trade, or career of the intended readers or recipients of a communication or presentation.

Label Units

Involves specifying the measurement units next to numerical values, critical for clarity and accuracy in data presentation.

Visual

Relating to seeing or sight, often used in the context of materials or presentations that rely on images or graphical elements.

Interchangeable

Capable of being used in place of each other; mutually substitutable.