Effective Service Recovery Procedures Should Be ____________, ____________, ____________, and ____________

question 34

Multiple Choice

Effective service recovery procedures should be ____________, ____________, ____________, and ____________.

• A)proactive, engaged, universal, empowered
• B)planned, engaged, universal, trained
• C)proactive, planned, trained, empowered
• D)trained, engaged, flexible, spontaneous
• E)trained, engaged, universal, empowered

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Definitions:

Lonely People

Individuals who experience feelings of loneliness or social isolation, regardless of the actual quantity of social contact or interactions.

Attraction-Similarity Hypothesis

The theory suggesting that individual are more attracted to others who are similar to them in terms of attitudes, values, and beliefs.

Hypothesis

A proposition to be tested.

Concept of Reciprocity

The social norm of responding to a positive action with another positive action, fostering mutual benefit and cooperation among individuals or groups.