All EXCEPT Which of the Following Are Reasons That Service

question 20

Multiple Choice

All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?

• A)Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers.
• B)Guarantees force firms to focus on what their customers want and expect in each element of the service.
• C)Guarantees set clear standards, telling customers and employees alike what the company stands for.
• D)Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty.
• E)Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.

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Definitions:

Serum Phosphate Levels

The concentration of phosphate ions in the blood, important for bone health and energy storage and release.

Transport Process

The movement of substances across cell membranes or within cells, including methods such as passive diffusion, active transport, and bulk transport.

Intestine

Part of the gastrointestinal tract between the stomach and the anus that digests and absorbs food and water.

Hypocalcemia

Abnormally low levels of calcium in the blood.