Steps to Building a Foundation of Loyalty Include All EXCEPT

question 39

Multiple Choice

Steps to building a foundation of loyalty include all EXCEPT _____________.

• A)delivering customer satisfaction
• B)delivery service quality
• C)segmenting the market to match customer needs and firm capabilities
• D)acquiring customers who fit the core value proposition
• E)managing the customer base through effective tiering

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Definitions:

Free Will

The concept that humans have the ability to make choices that are not pre-determined by biological or external factors.

Authentic Existence

Authentic existence refers to living in accordance with one's true self, beliefs, and values, rather than conforming to external expectations.

Core Virtues

Fundamental qualities esteemed as valuable and morally good, forming the foundation of ethical and virtuous behavior.

Autotelic Life

Living life in a way that the activities one engages in are inherently rewarding and fulfilling, making external rewards unnecessary.