Emotional Labor Is When Employees ____________

question 6

Multiple Choice

Emotional labor is when employees ____________.

• A)find it hard to be emotional because they are too overworked
• B)have a gap between what they feel inside, and what management expects them to display to their customers
• C)have to keep their emotions under control at the work place
• D)feel happy all the time because they enjoy their jobs
• E)are emotionally stressed by all the demands of their jobs

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Definitions:

Resource Dependency

A theory suggesting that organizations are in constant need of resources from their environment and must manage dependencies and relations with other entities to obtain these resources.

Consumer Misunderstanding

Occurs when consumers have an incorrect perception or comprehension of a product, its benefits, or its terms.

Mission Statement

A formal summary of the aims and values of a company, organization, or individual.

Charter

A formal document granting rights, privileges, or authority, often used to establish and outline the operations of organizations, corporations, and cities.