Customer Contact Personnel Have to Attend to Both Operational and Marketing

question 43

True/False

Customer contact personnel have to attend to both operational and marketing goals and this causes person/role conflict.

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Definitions:

Legal Precedent

A decision made in a previous legal case that is considered as authority in a subsequent case with similar circumstances.

Less Expensive

Refers to items or services that are lower in price relative to others in the same category.

Arbitration Hearing

A non-judicial proceeding where a neutral third party, the arbitrator, listens to the disputing parties' arguments and evidence to make a decision that can be binding or non-binding.

Decision Days

Specific days set by courts, especially the Supreme Court, to announce decisions or verdicts on cases they have heard.