Which of the Following Is NOT a Key Component of a Service

question 27

Multiple Choice

Which of the following is NOT a key component of a service blueprint?

• A)Line of transference
• B)Line of interaction
• C)Line of visibility
• D)Backstage actions by customer contact personnel
• E)Front-stage actions by customer contact personnel

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Definitions:

Operant Conditioning

A teaching method where the intensity of an action is altered through rewards or penalties.

Observational Learning

The process of acquiring skills, knowledge, or behavior by observing and modeling others.

Systematic Desensitization

A behavior therapy technique used to reduce phobia or anxiety through controlled exposure to the fear stimulus, paired with relaxation techniques.

Exposure Therapy

A psychological treatment designed to help individuals confront their fears by gradual and repeated exposure to the feared object or context without any danger.