The Four Interesting Innovations for Service Delivery Arising from the Internet

question 26

Multiple Choice

The four interesting innovations for service delivery arising from the Internet are all of the following EXCEPT _____________.

• A) creation of websites as a delivery channel for information-based services
• B) DVDs that can store huge amounts of information
• C) development of "smart" mobile phones linking users to the Internet wherever they are
• D) usage of voice recognition technology that allows customers to give information and request service by speaking into a microphone
• E) smart card containing a microchip acting as an electronic purse containing digital money

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Definitions:

Social Facilitation Theory

The theory that the presence of others increases a person’s dominant response—that is, the response that is most likely for that person for the task at hand.

Impair

To weaken or damage someone's abilities or functionality in a certain area, such as impairing one's judgment or physical capacities.

Improve

Refers to the act of making something better or enhancing its value, quality, or effectiveness.

Evaluation Apprehension

Anxiety stemming from the possibility of being judged or evaluated by others.