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When customers visit the service site,which factor/(s) must be considered in the design of the service?
Charisma
An individual trait that bestows upon a person the power to impact or command a vast audience.
Neutralizers
Factors that can mitigate or nullify the effect of leadership on follower outcomes, making leadership actions ineffective.
Traits
Characteristic features or qualities that distinguish individuals.
Leadership
Leadership is the process of influencing others and the process of facilitating individual and collective efforts to accomplish shared objectives.
Q2: Singapore Airlines uses teams for all of
Q2: List two of the four service delivery
Q3: Which statement describes charismatic authority?<br>A) "Political leaders
Q4: Briefly define Islamism.
Q5: Give two examples of facilitating services.
Q20: Because customers are often involved in service
Q21: Empirical analysis involves explaining various aspects of
Q23: Firms like Dunkin' Donuts and Subway sharing
Q39: What ideology favours public ownership of some
Q103: In the years prior to the Argentinean