Customers Being Turned Away or Having to Wait Is an Implication

question 8

Multiple Choice

Customers being turned away or having to wait is an implication of which aspect of services?

• A)People may be a part of the service experience.
• B)Intangible elements usually dominate value creation.
• C)Services are often difficult to visualize and understand.
• D)Customers may be involved in co-production.
• E)Most services cannot be inventoried.

---

Definitions:

Psychodynamic Factors

Elements that influence human behavior, thoughts, and emotions, based on psychodynamic theories which emphasize internal conflicts, the unconscious mind, and childhood experiences.

Manic Episode

A period marked by abnormally elevated mood, heightened energy levels, and often risky behavior or impaired judgment.

Rapid Cycling

A pattern in bipolar disorder characterized by four or more episodes of mania or depression within a year.

Introjection

A psychological process by which an individual unconsciously adopts the ideas, attitudes, or behaviors of others.