Tom's Textiles Shipped the Wrong Material to a Customer, Who

question 105

Multiple Choice

Tom's Textiles shipped the wrong material to a customer, who refused to accept the order. This is an example of a:

• A) Sales Revenue.
• B) Sales discount.
• C) Sales return.
• D) Sales allowance.

---

Definitions:

Positive Discipline Program

A strategy for managing employee behavior focusing on encouraging constructive behaviour through positive reinforcement rather than punishment.

Joint Discussion

A conversation or meeting involving two or more parties to talk over points of interest or challenges collaboratively.

Misconduct

Inappropriate or wrongful behavior by an employee contrary to workplace rules or standards.

Positive Discipline

A strategy focusing on positive reinforcement and problem-solving techniques to correct employee behavior instead of punishment.