A Balanced Scorecard Should Not Contain Any Performance Measures Concerning

question 43

True/False

A balanced scorecard should not contain any performance measures concerning customer satisfaction since the extent to which customers are satisfied is beyond the control of any manager in the company.

---

Definitions:

Documentary Evidence

Written or recorded evidence submitted in court proceedings to establish facts.

Administrative Hearing

A legal proceeding conducted by a government agency or other official body to resolve a dispute or issue regulatory decisions.

Anthropocene

A proposed geological epoch that highlights the profound impact of human activities on the Earth's geology and ecosystems.

Microbiologist

A scientist who specializes in the study of microorganisms, focusing on their behavior, interaction with other organisms, and impacts on humans and the environment.