Balanced Scorecards Contain a Number of Factors That Are Important

question 19

Essay

Balanced scorecards contain a number of factors that are important to the success of a business. These factors are often divided into four categories: financial, internal operations, customer, and learning and growth?
Consider the twelve factors that follow.
1. Market share
2. Earnings per share
3. Manufacturing cycle efficiency
4. Machine downtime
5. Number of patents held
6. Employee suggestions
7. Number of repeat sales
8. Levels of inventories held
9. Number of vendors used
10. Cash flow from operations
11. Employee training hours
12. Gross margin
Required:
Determine the proper classification (financial, internal operations, customer, and learning and growth?) for each of the twelve factors listed.

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Definitions:

Unity of Command

A principle in management and organizational design that mandates each employee is accountable to one and only one supervisor, ensuring clear instruction and direction.

Locus of Control

A psychological concept that describes the degree to which individuals believe they have control over the outcomes of events in their lives.

Departmentalization

The process of dividing an organization into different departments, which perform specific functions or tasks.

Geographical

Relating to the natural features, population, industries, etc. of different regions of the Earth.