When Using a Balanced Scorecard, Which of the Following Is

question 34

Multiple Choice

When using a balanced scorecard, which of the following is typically classified as an internal-operations performance measure?

• A) Cash flow.
• B) Number of customer complaints.
• C) Employee training hours.
• D) Number of employee suggestions.
• E) Number of suppliers used.

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Definitions:

Physiological Measures

Quantitative or qualitative assessments of bodily functions, such as heart rate, blood pressure, or hormonal levels, to evaluate health or physical condition.

Behavioral Assessments

The evaluation of an individual's actions and reactions in different situations to understand their behavior patterns.

Self-Report Measures

Assessment tools based on individuals directly reporting or evaluating their own feelings, behaviors, or attitudes.

Injury

Physical harm or damage to the body caused by accidents, falls, hits, weapons, or other external forces.