The Optimum Level of Product Quality Is Where

question 54

Multiple Choice

The optimum level of product quality is where:

• A) external failure costs are at a minimum.
• B) total quality costs are at a minimum.
• C) prevention costs are at a minimum.
• D) internal failure costs are at a minimum.
• E) All of the other answers are correct.

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Definitions:

Cognitive Restructuring

A therapeutic technique used to challenge and change negative and irrational thoughts to more positive and rational ones.

Emotion-Focused Coping

A type of stress management that involves trying to reduce the negative emotional responses associated with stress.

Anxiety-Provoking Situations

Circumstances or events that induce a state of anxiety or distress in an individual.

Externalizing Problems

A type of disruptive behaviour disorder under the DSM-IV classification exhibited by children who behave disruptively, cannot control their activity levels or impulses, or have difficulty concentrating. These behaviours are usually more disturbing to others than to the children themselves.