Alaina's Customer Service Department Follows Up on Customer Complaints by Telephone

question 10

Multiple Choice

Alaina's customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,000 calls and incurred costs of $312,000. Of these calls, 3,800 were for the company's wholesale operation; the remainder was for the retail division. Costs allocated to the wholesale operation are:

• A) $0.
• B) $31,200.
• C) $118,560.
• D) $193,440.
• E) $203,000.

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Definitions:

Weber Test

A quick screening test for hearing that involves placing a tuning fork in the middle of the forehead to assess hearing loss or differences in hearing between ears.

Romberg Test

A neurological test used to assess balance and the sense of proprioception, where the patient stands with feet together and eyes closed.

Rinne Test

A hearing test using a tuning fork to assess the difference in sound perception between air conduction and bone conduction.

Pure Tone Audiometry

A hearing test that uses tones of various frequencies and intensities to determine a person's hearing thresholds.