Astro's Customer Service Department Follows Up on Customer Complaints by Telephone

question 59

Multiple Choice

Astro's customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 10,000 calls and incurred costs of $312,000. Of these calls, 3,800 were for the company's wholesale operation; the remainder was for the retail division. Costs allocated to the retail division are:

• A) $0.
• B) $31,200.
• C) $118,560.
• D) $193,440.
• E) $203,000.

---

Definitions:

Translation Adjustment

An accounting entry that arises when converting financial statements of foreign subsidiaries into the parent company's reporting currency, affecting comprehensive income.

Functional Currency

The currency of the primary economic environment in which an entity operates, generally the currency in which it primarily generates and expends cash.

Relative Value

A method of determining an asset's value that takes into consideration the value of similar or related assets.

Functional Currency

The currency of the primary economic environment in which the entity operates, typically used in measuring and reporting its financial results.