The Adoption of a 24/7 Customer Service Help Line Is

question 26

Multiple Choice

The adoption of a 24/7 customer service help line is an example of a:

• A) business-value-added activity.
• B) customer-value-added activity.
• C) non-value-added activity.
• D) batch-related activity.
• E) product-sustaining activity.

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Definitions:

Dues Checkoff

A process where an employer automatically deducts union dues from the workers' paychecks and transfers them to the union.

Grievance Procedure

A formalized process through which employees can report complaints or disputes to be investigated and resolved by the organization, often related to workplace policies or treatment.

Bargaining Agreement

A legally binding contract between an employer and a union representing the employees, outlining wages, hours, and working conditions.

Mediation

The use of an impartial neutral to reach a compromise decision in employment disputes.