Examlex
Borders Overnight operates an overnight package delivery service that competes with Federal Express and United Parcel Service (UPS). Top management is considering the use of a balanced scorecard to evaluate operations.
A. What is a balanced scorecard and other than customer-satisfaction measures, what are its typical key components?
B. List four customer-satisfaction measures that Borders might use to evaluate performance.
Collective Bargaining
A process of negotiation between employers and a group of employees aimed at reaching agreements to regulate working conditions.
National Labor Relations Board
An independent U.S. federal agency established to enforce US labor law in relation to collective bargaining and unfair labor practices.
Summary Plan Description
A document that provides detailed information about an employee benefit plan including its benefits, rights, and obligations under the plan.
Pension Plan
A retirement plan that requires an employer to make contributions into a pool of funds set aside for a worker's future benefit, where the fund grows through investments.
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