A Worker Who Loses a Job at a Call Center

question 31

Multiple Choice

A worker who loses a job at a call center because the company moved the call center operations to another country is an example of:

• A) Frictional unemployment
• B) Structural unemployment
• C) Cyclical unemployment
• D) Disguised unemployment

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Definitions:

Behavioral Implications

The impact that business strategies and practices have on the behavior and motivation of individuals within an organization.

ABC

Activity-Based Costing, a method of allocating overhead and indirect costs to specific products or projects based on the activities that consume resources.

Traditional Costing System

A costing method used in manufacturing, which assigns indirect costs to products based on a predetermined overhead rate.

Company Profits

The financial gains made by a company after all expenses, taxes, and costs have been subtracted from total revenue.