Employees Empowered with Real Decision-Making Authority Are More Likely to Be

question 45

True/False

Employees empowered with real decision-making authority are more likely to be more responsive to customer concerns.They have the ability to satisfy customer demands.

---

Definitions:

Sales Promotion

A marketing strategy that uses short-term incentives to encourage the purchase or sale of a product or service.

Consideration Stage

A phase in the buyer's journey where potential customers evaluate the benefits and drawbacks of different options before making a purchase decision.

Direct Marketing

A form of advertising where companies communicate directly with consumers through various channels such as email, mail, or phone, without intermediaries.

Customer Journey

The complete sequence of experiences that customers go through when interacting with a company and brand, from initial awareness to post-purchase.