In the Balanced Scorecard, the Internal Business Process Perspective Addresses

question 30

Multiple Choice

In the balanced scorecard, the internal business process perspective addresses which of the following questions?

• A) "To achieve our mission, how will we sustain our ability to change and improve?"
• B) "To succeed financially, how should we appear to our shareholders?"
• C) "To satisfy our shareholders and customers, in what business process must we excel?"
• D) "To achieve our mission, how should we appear to our customers?"

---

Definitions:

Trait Approach

A perspective in psychology that focuses on identifying and measuring individual personality characteristics that are thought to be relatively stable over time.

Personality Category

A classification within a theoretical framework for grouping individuals based on shared psychological traits or characteristics.

Continuum

A continuous sequence in which adjacent elements are not perceptibly different from each other, although the extremes are quite distinct.

Need For Affiliation

Need for affiliation is a psychological and social theory that proposes individuals have a fundamental desire to belong, form connections, and maintain relationships with others.