Functional Performance Measures Differ from Customer Satisfaction Performance Measures in That

question 104

Multiple Choice

Functional performance measures differ from customer satisfaction performance measures in that they are used primarily to evaluate:

• A) internal processes.
• B) external processes.
• C) benchmark processes.
• D) continuous improvement processes.

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Definitions:

Strategy Map

A visual tool used in strategic planning to align an organization's missions, visions, and goals to its strategy, displaying the cause-and-effect relationships among different strategic objectives.

Strategic Objectives

These are specific, measurable goals set by a business to guide its strategic direction and assist in achieving its overarching purposes.

Internal Processes

The systematic procedures and workflows within an organization that contribute to its operational efficiency and goal achievement.

Strategic Objective

A clearly defined goal that a company aims to achieve in the long term, guiding its direction and business decisions.