The Degree to Which a Good or Service Meets Specifications

question 94

Multiple Choice

The degree to which a good or service meets specifications is called:

• A) conformance to specifications.
• B) customer quality demands.
• C) a conformance cost.
• D) a compliance cost.

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Definitions:

CRM Operation

The activities and processes undertaken by an organization to manage and analyze its interactions with customers through the lifecycle, aiming to improve customer relationships.

Organizational Representatives

Individuals or groups that act on behalf of an organization, representing its interests and policies in external interactions or transactions.

Multiple Channels

The use of various platforms or methods to communicate with or sell to consumers, including physical locations, websites, mobile apps, and social media.

High-End CRM

Customer Relationship Management systems that offer advanced features and capabilities designed for complex customer interaction and data analysis needs.