Under the Value Chain Concept,instead of Perceiving Whether Individual Activities

question 80

True/False

Under the value chain concept,instead of perceiving whether individual activities in the chain add value,customers only consider the overall utility of the goods or services they purchase.Under the value chain concept,the value-added activities are those that the customer perceives as adding utility to the goods or services they purchase.

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Definitions:

Procedural Justice

The fairness of the processes that lead to outcomes or decisions, particularly in the context of legal or organizational settings.

Distributive Justice

A principle concerned with the fair allocation of resources and benefits among members of a society or an organization.

Performance

The level of achievement or output that an employee demonstrates in their job duties over a certain period.

Bias

A predisposition or prejudice towards or against something or someone, often in a way considered to be unfair.