Which of the Following Is a Nonvalue-Added Activity

question 121

Multiple Choice

Which of the following is a nonvalue-added activity?

• A) Product design
• B) Customer service
• C) Research and development
• D) Rework of defective items

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Definitions:

Cognitive Intelligence

The ability of an individual to learn from experience, reason, remember important information, and cope with the demands of daily living.

Emotional Intelligence

The ability to recognize, understand, manage, and reason with emotions in oneself and others.

Emotional Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job.

Surface Acting

The process of externally displaying emotions or reactions that are not genuinely felt, often used in professional settings to meet job requirements.