-Refer to the Above Figure

question 299

Multiple Choice

-Refer to the above figure. For a normal good, the rightward shift of the curve could have been caused by

• A) a technological improvement.
• B) an increase in the cost of inputs.
• C) an increase in income.
• D) a decrease in income.

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Definitions:

Operational Efficiency

Refers to the ability of an organization to deliver products or services to its customers in the most cost-effective manner while maintaining high-quality standards.

Transactional Activities

Business processes that involve exchanges or transactions between parties, such as sales, purchases, and payments.

Service Delivery Model

Refers to the way in which an organization provides services to its customers, incorporating strategies, structures, and processes.

Self-service Systems

Digital platforms that enable users to complete tasks or access information without the need for direct support from others.