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A concentration ratio is used to
Delivery Gap
The discrepancy between a customer's expectations of a service and the actual service delivered, often leading to dissatisfaction.
Technology
The application of scientific knowledge for practical purposes, especially in industry and daily life.
Empowering Employees
The practice of giving employees autonomy, authority, and encouragement to make decisions and take actions that positively impact the company.
Empowerment
The process of enabling individuals or groups to take control of their circumstances and achieve their own goals, often leading to increased autonomy and self-determination.
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