Examlex
Which one of the following is TRUE?
Sympathy
Feelings of pity and sorrow for someone else's misfortune.
Buffering
The technique of starting a message with neutral or positive information before delivering bad news or sensitive information.
Bad-News Message
Communication designed to relay unfavorable or disappointing information in a sensitive and understanding manner.
Anticipate Future Relations
The act of predicting and preparing for potential future interactions with others.
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