A Balanced Scorecard Should Not Contain Any Performance Measures Concerning

question 43

True/False

A balanced scorecard should not contain any performance measures concerning customer satisfaction since the extent to which customers are satisfied is beyond the control of any manager in the company.

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Definitions:

Ethnocentric

The belief in the superiority of one's own ethnic group over others.

Sales Division

A segment of a business organization that is responsible for selling the company's products or services.

Diversity

Refers to the inclusion of different types of people (such as people of different races, cultures, genders, etc.) within a group or organization.

Workforce Diversity

The inclusion of individuals from a variety of backgrounds, such as different races, ethnicities, genders, ages, sexual orientations, etc., in the workplace.