A Catering Service Has Contracts with a Number of Customers

question 49

True/False

A catering service has contracts with a number of customers to supply lunches on a daily basis. The chef has complained of the long hours she must work to prepare all of these lunches and has threatened to quit. It would be very difficult, if not impossible, to replace the chef. To reduce the pressure on the chef, some contracts may have to be cancelled. (The catering service can cancel any contract with seven days notice.) To help make this decision, the profitability of each customer should be measured by dividing amount the customer is charged by the amount of the time it takes the chef to prepare the customer's meals.

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Definitions:

Job Description

A formal account of an employee's responsibilities, duties, and the scope of the job they're employed to do.

Ambiguous

Something that can be understood in more than one way or is not explicitly defined, leading to uncertainty or confusion.

Thomas-Kilman Conflict Model

A framework that identifies five approaches individuals use to handle conflict: avoiding, accommodating, competing, compromising, and collaborating.

Compromiser

Someone who uses his or her skills to blend differences and form a workable alternative.