Examlex
________ is any action that increases the likelihood of the reoccurrence of the response that it follows.
Customer Satisfaction
The degree to which a product or service meets or exceeds the customer's expectations.
Customer Needs
The requirements or desires of consumers that companies aim to meet with their products or services.
Process Reengineering
The radical redesign of core business processes to achieve dramatic improvements in productivity, efficiency, and quality.
Total Quality Management
An organizational approach focusing on continuous improvement in all aspects of business, aimed at achieving long-term customer satisfaction.
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