Owners Are Asked to Evaluate Their Experiences in Buying a New

question 67

Multiple Choice

Owners are asked to evaluate their experiences in buying a new car during the past twelve months.When surveys were analyzed the owners indicated they were most satisfied with their experiences at the following three dealers (in no particular order) : Saturn,Honda,and Buick. Assuming that each set of rankings is equally likely,what is the probability that
Owners ranked Saturn first and Honda second?

• A)1/3
• B)1/6
• C)1/2
• D)5/6
• E)6/6

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Definitions:

Communication

The process of conveying information or expressing thoughts and feelings through verbal or non-verbal means.

Impression Management

is a process in which individuals attempt to influence the perceptions of others about a person, an object, or an event by regulating and controlling information in social interactions.

Behavior Display

The observable expression of emotions, intentions, or social status through physical actions or reactions.

Stereotype Performance

The act of behaving in a manner that is consistent with commonly held stereotypes about a particular group or identity.