When Comparing One Product Offering to the Next-Best-Alternative the Supplier

question 7

Multiple Choice

When comparing one product offering to the next-best-alternative the supplier may invite the customers to participate in the customer value research.The supplier's team members relate the list of value elements and which elements they regard as points of parity and points of difference._______ are value elements about which the customer disagrees with the team's evaluations.

• A)points of parity
• B)points of difference
• C)value word equations
• D)points of contentions

Distinguish between charts used for monitoring process mean and variability.

Recognize signs of process control issues through control chart analysis.

Understand the application and interpretation of control charts in manufacturing processes.

Know the difference between control charts for variables and charts for attributes.

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