The Process of Understanding Customer Requirements and Preferences,anticipating How They

question 5

Multiple Choice

The process of understanding customer requirements and preferences,anticipating how they will change,and then responsively constructing solutions to fulfill those requirements and preferences in a way that customers are willing to pay for is _______.

• A)product development management
• B)supply chain development
• C)customer relationship management
• D)business management

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Definitions:

Latent Learning

Learning that occurs without immediate reinforcement and is not demonstrated until there is an incentive to perform.

Operant Conditioning

A system of conditioning that impacts the strength of behaviors through positive reinforcements or negative consequences.

Observational Learning

The process by which an individual learns by observing the actions and outcomes of others' behaviors.

Classical Conditioning

A learning process that involves associating an involuntary response and a stimulus.