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The Process of Understanding Customer Requirements and Preferences,anticipating How They

question 5

Multiple Choice

The process of understanding customer requirements and preferences,anticipating how they will change,and then responsively constructing solutions to fulfill those requirements and preferences in a way that customers are willing to pay for is _______.


Definitions:

Universality

The ability to be applied or relevant in all cases, or the notion that certain concepts hold true across all cultures and situations.

Schizophrenia

A psychological condition marked by unusual conduct, peculiar speech, and a diminished capacity to grasp reality.

Waxy Flexibility

A state wherein a person’s limbs and posture can be “moulded” into different positions as if the person were made of wax. Occasionally seen in schizophrenia.

Catatonic Posturing

A symptom of certain mental conditions where a person maintains unusual, fixed body positions for a long time.

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