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Which of the following statements is true regarding the different approaches to abnormality and the continuum model?
Empathy
The ability to understand and share the feelings of another, crucial in designing solutions that meet users' needs and expectations.
Customer Journey Map
A visual or graphical representation of the total experience a customer goes through when interacting with a company, product, or service, mapping out each stage of engagement.
Understanding Your Customer
The process of gaining insights into customers' needs, preferences, and behaviors to tailor products or services accordingly.
Diversity of Product
The range or variety of different products offered by a business to cater to various customer needs.
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